So sick of dealing with Telus, we need more ISP options. Nothing physically changed with my configuration and there are no other outages in my area. who setup my Dad's Telus services (I convinced him to switch from Shaw to Telus and am now regretting it) no response from anyone.įinally took to Twitter and started ranting and got a private message from a Telus Support agent who said they would "escalate" the issue. who setup everything last time this issue occurred's cell and a text - no answer. Tried calling and leaving voicemail on Telus tech. The customer service agent in the Philippines kept insisting I must have changed or unplugged something (I didn't and no one else has access to the area where the unit resides) and the guy at the Canadian call center refused to put me through to the Network Services group. Ont box red alarm light software#I work in IM/IT software development currently and have several years experience troubleshooting software and hardware issues and custom building hardware. I stand to lose a significant amount of income due to this and my tenants have no data either. My fiber 300/unlimited has been down for 24hrs. I too rely upon my internet for my livelihood and am experiencing the red fail light on my Alcatel Lucent ONT fiber receiver/converter that connects to the router via CAT5/6. Tried calling the Telus Support line, long waits and when I got connected, call dropped. Tried calling the previous technician that fixed it the first time around, no answer. I mean I love the internet experience, consistent speeds for sure but if I can't even get the service working, then whats the point? It's frustrating especially since we have a home based business. Whats up with that? Is there a technician out there trolling me? Lol. But today, I received the same red fail light again. I said cool, maybe another technician did it by accident. The technician said the line to our house was unplugged from the main box away from the home. Of course, I called up Telus, had a technician come out the next day and all was resolved. About a couple weeks ago, the ONT box (white Nokia box) had a red fail light on it half way through the day, rendering the internet useless. I got Fibre internet 300 installed just at the end of October.
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